Terms of Service · OSO Customer Platform

Early Access Notice. The OSO Dynamics Customer Platform is currently offered in Early Access. Features, integrations, pricing, and availability may change as we continue to develop the Platform.

1. Agreement

These Terms of Service (“Terms”) are a binding agreement between you and OSO Dynamics LLC (“OSO Dynamics,” “we,” “us,” or “our”).

By creating an account, purchasing a service, accessing the Platform, or otherwise using our services, you agree to these Terms and our Privacy Policy. If you use the services on behalf of a company or other organization, you represent that you have authority to bind that organization. In that case, “you” and “your” refer to the organization.

If you do not agree to these Terms, do not access or use the services.

A proposal, order form, statement of work, service agreement, or other written agreement accepted by you may contain additional terms. If there is a conflict, the more specific written agreement controls for the applicable service.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the services.

You may not use the services if you are prohibited from doing so under applicable law or if we previously suspended or terminated your access, unless we authorize your return in writing.

3. Accounts and sign-in

You may create an account using an email address and password or through an available third-party sign-in provider, such as Google.

You agree to:

Provide accurate, current, and complete information.
Keep your account and contact information current.
Maintain the confidentiality and security of your credentials.
Use reasonable security measures, including multifactor authentication when available.
Notify us promptly if you suspect unauthorized access or a security incident.
Accept responsibility for activity conducted through your account.

You may not share credentials in a way that allows unauthorized access or attempt to access another person’s account. We may require identity, business, or account verification before providing certain services.

4. Services

The Platform may allow you to manage OSO-hosted websites, subscriptions, invoices, onboarding information, domains, integrations, and support requests.

The specific services included in your plan are described on the Platform or in the applicable proposal, order form, or service agreement. Features not expressly included are not part of the purchased service.

We may add, modify, replace, or discontinue features. When reasonably practicable, we will provide notice before making a change that materially reduces a paid service. We do not guarantee that every feature, integration, or Early Access function will remain available.

5. Early Access software

During Early Access, the Platform and related features may be incomplete, unavailable, or changed without prior notice.

Early Access services are provided on an “as is” and “as available” basis. You understand that Early Access features may contain errors, experience interruptions, or result in unexpected behavior.

You should maintain independent copies of business-critical content and records. Early Access services should not be used as the sole repository for information that you cannot afford to lose.

6. Customer cooperation

You agree to provide the information, content, approvals, credentials, and access reasonably necessary for us to perform the services.

You are responsible for reviewing and approving your website, content, products, pricing, policies, and other deliverables before publication. Delays in providing required information or approvals may delay delivery and do not necessarily change your payment obligations.

Unless expressly included in your plan or service agreement, you are responsible for:

Creating and maintaining your business policies and disclosures.
Verifying the accuracy and legality of your content.
Responding to your customers.
Fulfilling orders and providing advertised products or services.
Maintaining required licenses, permits, registrations, and insurance.
Calculating, collecting, reporting, and paying applicable taxes.
Maintaining copies of business records and important content.

7. Fees, subscriptions, and payment

You agree to pay the prices, taxes, and other charges disclosed when you purchase a service or otherwise agreed in writing.

Unless stated otherwise, recurring subscriptions automatically renew for successive billing periods until canceled. You authorize us and our payment providers to charge the payment method associated with your account for recurring fees, applicable taxes, and authorized charges.

You may cancel a recurring subscription through the Platform, if that function is available, or by contacting support. Cancellation prevents future renewals but does not ordinarily produce a refund or credit for a partially used billing period.

Except where required by law or expressly stated in a written agreement:

Fees already paid are nonrefundable.
Setup, onboarding, design, development, migration, and other completed-work fees are nonrefundable.
Domain registration, renewal, licensing, and third-party service charges are nonrefundable once incurred.
Failure to use an available service does not eliminate payment obligations.

We may change recurring prices by providing advance notice. The new price will ordinarily apply beginning with your next renewal after the effective date stated in the notice. If you do not accept the change, you may cancel before the new price takes effect.

You are responsible for keeping your billing information current. We may suspend or limit services for overdue amounts after providing any notice required by law or an applicable agreement. You remain responsible for authorized charges incurred before cancellation or termination.

8. Payment providers and third-party eligibility

Payments may be processed through third-party providers such as Stripe. Your use of payment features may be subject to the provider’s own terms, underwriting requirements, prohibited- and restricted-business policies, monitoring, and approval processes.

OSO Dynamics does not control and cannot guarantee:

Approval or continued approval by a payment provider.
Acceptance of a particular transaction, product, service, or business category.
Availability of a payment method or integration.
Payout timing.
Reserves, holds, disputes, chargebacks, or account limitations.
Reversal or termination of a provider’s approval.

You must provide accurate information requested by a payment provider and comply with its applicable terms and policies. We may restrict or discontinue payment functionality when required by the provider, a financial institution, a card network, or applicable law.

9. Your content

“Customer Content” means the text, photographs, graphics, videos, audio, trademarks, product information, customer data, files, and other material you submit, upload, transmit, or make available through the services.

You retain ownership of Customer Content.

You grant OSO Dynamics a nonexclusive, worldwide, royalty-free license to host, store, copy, transmit, display, format, modify, and otherwise process Customer Content as reasonably necessary to:

Provide and support the services.
Build, operate, and display your website.
Complete your requests.
Maintain security and prevent abuse.
Diagnose technical problems.
Comply with applicable law.

This license continues only for as long as reasonably necessary to provide the services, satisfy legal obligations, maintain legitimate records, or complete an orderly deletion process.

You represent and warrant that:

You own Customer Content or have all necessary rights and permissions to use it.
Our permitted processing of Customer Content will not violate another person’s rights.
Customer Content and your use of it comply with applicable law.
Customer Content is not materially false, deceptive, or misleading.

We do not claim ownership of your business name, trademarks, or original business content.

10. Acceptable use

You may not use the Platform or any OSO Dynamics service to create, host, publish, transmit, sell, advertise, promote, or facilitate prohibited content, products, services, or conduct.

Prohibited uses include:

10.1 Pornography and sexual exploitation

You may not use the services for:

Pornography or sexually explicit content primarily intended for sexual gratification.
Adult sexual services, including prostitution, escort services, sexual massage, fetish services, or adult live-chat services.
Sexual exploitation or trafficking.
Nonconsensual intimate imagery.
Content that depicts, promotes, solicits, or facilitates sexual violence.
Child sexual abuse material.
Any content or conduct that sexualizes, exploits, grooms, or endangers a minor.
Artificially generated or altered material that would be prohibited under this section if it depicted an actual person.

We may report suspected child exploitation or other unlawful content to appropriate authorities and preservation organizations as required or permitted by law.

10.2 Abusive and harmful material

You may not use the services for abusive material or conduct, including:

Credible threats of violence or physical harm.
Harassment, stalking, intimidation, or targeted abuse.
Content that promotes, celebrates, or facilitates unlawful violence.
Content that incites violence or hatred against a person or group based on race, color, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, age, veteran status, or another protected characteristic.
Instructions or assistance intended to facilitate serious physical harm.
Doxxing or disclosure of sensitive personal information without lawful authority.
Content intended to exploit or endanger vulnerable persons.

Discussion, journalism, education, advocacy, historical documentation, and lawful criticism are not prohibited merely because they address controversial or disturbing subjects. Context, purpose, and likely harm may be considered when enforcing this section.

10.3 Illegal and deceptive activity

You may not use the services for:

Unlawful products, services, transactions, or conduct.
Fraud, scams, phishing, impersonation, or deceptive business practices.
Stolen, counterfeit, or unlawfully obtained goods.
Illegal drugs or controlled substances.
Unlawful gambling, contests, or financial activity.
Money laundering or evasion of sanctions or financial controls.
Malware, ransomware, credential theft, unauthorized surveillance, or malicious code.
Spam or communications sent without legally required consent.
Circumvention of age restrictions, background checks, licensing requirements, or other legal safeguards.

10.4 Intellectual-property and privacy violations

You may not use the services for material that:

Infringes a copyright, trademark, patent, trade secret, or other proprietary right.
Violates another person’s privacy or publicity rights.
Uses personal information without a lawful basis or required consent.
Falsely suggests sponsorship, endorsement, or affiliation.

10.5 Platform and security abuse

You may not:

Probe, scan, or test a system for vulnerabilities without authorization.
Bypass access controls, usage limits, or security measures.
Gain or attempt to gain unauthorized access to an account, system, or network.
Interfere with or overload the Platform or related infrastructure.
Reverse engineer the Platform except where applicable law expressly permits it.
Introduce malicious or destructive code.
Use automated methods to extract data except through features we expressly authorize.
Use the services in a way that materially harms OSO Dynamics, another customer, or a third-party provider.

This list is illustrative and not exhaustive. Conduct that is legal may still be restricted when reasonably necessary to protect users, service providers, infrastructure, or the integrity of the Platform.

11. Firearms, weapons, and regulated businesses

OSO Dynamics does not categorically prohibit lawful firearms-related businesses.

Lawful firearms, ammunition, firearm parts, weapon accessories, and other regulated products may nevertheless be restricted or prohibited by payment processors, financial institutions, card networks, hosting providers, advertising networks, shipping providers, or other service partners.

Acceptance as an OSO Dynamics customer does not guarantee access to payment processing, advertising, shipping, hosting, or any particular third-party service. Availability may depend on your location, products, licenses, transaction methods, sales practices, and approval by the applicable provider.

You are solely responsible for complying with all laws and regulations governing:

Advertising and marketing.
Licensing and recordkeeping.
Sales and transfers.
Required background checks.
Buyer eligibility and age verification.
Product classifications.
Import and export.
Storage and shipping.
Possession and use.

You may not use the services for illegal weapons, prohibited persons, unlawful transfers, evasion of required background checks, or transactions prohibited by applicable law.

Contact our support team before launching a firearms- or weapons-related website so we can discuss available services and known provider restrictions. We may decline, limit, suspend, or discontinue a feature when required by law or a third-party provider.

OSO Dynamics does not provide legal advice regarding firearms or weapons compliance.

12. Regulated products and industries

Businesses involving regulated products or services may require additional review. These may include firearms, financial services, healthcare, pharmaceuticals, alcohol, tobacco, cannabis, supplements, gambling, political activity, charitable fundraising, and age-restricted products.

We may request information about your business model, licenses, products, fulfillment practices, or legal compliance before providing or continuing a service.

Our willingness to provide website or technical services does not constitute legal approval, regulatory approval, or confirmation that a third-party provider will support your business.

13. Third-party services

The Platform may connect to or depend on services operated by third parties, including:

Payment processors.
Hosting and infrastructure providers.
Domain registrars.
Email and communications providers.
Analytics providers.
Identity and sign-in providers.
Content delivery networks.
Advertising and social-media platforms.
Software licensors.

Your use of a third-party service may be governed by separate terms and policies. You are responsible for reviewing and complying with those terms.

We are not responsible for a third party’s acts, omissions, outages, security incidents, policy decisions, account restrictions, pricing changes, or discontinuation of service.

We may add, replace, or discontinue an integration if the third-party service changes its requirements, becomes unavailable, creates security or legal risk, or is no longer commercially reasonable to support.

14. Domains and customer credentials

If we register, renew, configure, or manage a domain on your behalf, domain availability and continued registration remain subject to the registrar’s rules and applicable registry policies.

You are responsible for providing accurate registrant information and keeping it current. We do not guarantee that a requested domain will be available or that a domain will remain registered if fees are unpaid, information is inaccurate, or registrar requirements are not satisfied.

Where practicable and subject to payment of outstanding amounts, we will reasonably cooperate with a request to transfer a customer-owned domain or account. Transfer timing and eligibility may depend on third-party rules, security holds, and verification requirements.

You authorize us to access customer-controlled accounts and credentials only as reasonably necessary to provide requested services. You remain responsible for maintaining appropriate ownership, recovery information, and internal controls for those accounts.

15. Feedback

If you provide suggestions, ideas, or feedback regarding the Platform, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use that feedback without restriction or compensation.

This section does not transfer ownership of your Customer Content, trademarks, confidential business information, or website content.

16. Intellectual-property complaints

If you believe material hosted through our services infringes your copyright, trademark, or other intellectual-property rights, contact:

Email: support@osodyn.com
Subject line: Intellectual Property Complaint

Your notice should include:

Identification of the protected work or right.
Identification and location of the allegedly infringing material.
Your name and contact information.
An explanation of why you believe the use is unauthorized.
A statement that the information in your notice is accurate.
Any other information required by applicable law.

We may remove or restrict material while reviewing a complaint. We may notify the affected customer and allow a response where appropriate. We may suspend repeat infringers.

If OSO Dynamics qualifies for and relies on the Digital Millennium Copyright Act safe-harbor process, a separate DMCA policy and registered DMCA agent may apply.

17. Privacy and data

Our collection and use of personal information are described in our Privacy Policy.

You are responsible for determining whether your website needs its own privacy policy, cookie notice, consent mechanism, terms, accessibility disclosures, or other notices.

If you collect personal information through your website, you are responsible for:

Providing legally required notices.
Obtaining legally required consent.
Responding to privacy requests.
Limiting collection and use appropriately.
Using reasonable security measures.
Complying with applicable privacy and data-protection laws.

Unless we expressly agree otherwise in writing, you may not use the services to process protected health information subject to HIPAA, payment-card data outside approved payment-provider fields, government-classified information, or other specially regulated data requiring security or contractual controls we have not agreed to provide.

18. Security

We use reasonable measures designed to protect the Platform, but no service can be guaranteed completely secure or uninterrupted.

You are responsible for securing your accounts, devices, credentials, integrations, and administrative users. You agree to notify us promptly at support@osodyn.com if you discover or reasonably suspect unauthorized access, compromised credentials, malicious content, or another security incident involving the services.

You may not publicly disclose a suspected vulnerability before giving us a reasonable opportunity to investigate and address it.

19. Suspension and termination

We may suspend, restrict, remove, or terminate access to some or all services if:

You violate these Terms or another applicable agreement.
Fees are overdue.
Your activity creates a security, legal, financial, reputational, or operational risk.
Your content or conduct may harm another person.
A third-party provider requires or reasonably requests the restriction.
Your continued use may violate law, regulation, court order, sanctions, or provider rules.
Information you provided is materially inaccurate or misleading.
Suspension is necessary to protect the Platform, OSO Dynamics, customers, or third parties.

When circumstances permit, we will attempt to provide notice and a reasonable opportunity to address the issue. We may act immediately when necessary to address illegal content, child exploitation, credible threats, fraud, security incidents, payment risk, or other potentially serious harm.

We may review and preserve relevant information when investigating suspected violations. We may cooperate with courts, regulators, law enforcement, service providers, or affected parties when required or permitted by law.

You may stop using the Platform at any time and may cancel recurring services as described in Section 7.

Termination does not eliminate amounts owed for services provided, work completed, commitments made, or third-party charges incurred before termination.

20. Data after termination

Before cancellation or termination, you should export Customer Content and records you wish to keep.

Following termination, access to the Platform and hosted services may end immediately or at the end of the paid service period, depending on the reason for termination and the applicable service agreement.

We may delete Customer Content after termination in accordance with our normal retention and backup practices, subject to legal obligations. We do not guarantee that deleted content can be recovered.

We may retain billing records, support records, security logs, legal records, and other information when reasonably necessary for compliance, fraud prevention, dispute resolution, or enforcement of these Terms.

21. Service availability and changes

We work to provide reliable services but do not promise uninterrupted or error-free operation.

Services may be unavailable because of maintenance, software errors, internet failures, provider outages, security events, legal requirements, emergencies, or events outside our reasonable control.

Unless expressly stated in a separate written service-level agreement, we do not guarantee any particular uptime, response time, resolution time, website performance, search ranking, traffic level, conversion rate, sales volume, or business result.

We may perform maintenance and make changes reasonably necessary to operate, secure, and improve the services.

22. Disclaimers

To the fullest extent permitted by law, the Platform and all related services are provided “as is” and “as available.”

OSO Dynamics disclaims all express and implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, and warranties arising from a course of dealing or usage of trade.

We do not warrant that:

The services will always be available, secure, or error-free.
Every defect will be corrected.
Customer Content will never be lost.
A website will achieve a particular search ranking, audience, revenue, or business result.
A payment processor or other provider will approve or continue serving your business.
The services will satisfy every legal or regulatory requirement applicable to your business.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, these exclusions apply only to the extent permitted by law.

23. Limitation of liability

To the fullest extent permitted by law, OSO Dynamics and its owners, officers, employees, contractors, affiliates, and suppliers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, customers, goodwill, business opportunities, use, or data, arising out of or related to the services.

To the fullest extent permitted by law, the total aggregate liability of OSO Dynamics for all claims arising out of or relating to the services or these Terms will not exceed the greater of:

The amount you paid to OSO Dynamics for the affected service during the six months immediately preceding the event giving rise to the claim; or
One hundred United States dollars.

These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose or we were advised that damages were possible.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

24. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless OSO Dynamics and its owners, officers, employees, contractors, affiliates, and suppliers from claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising from or relating to:

Customer Content.
Your products, services, advertising, transactions, or customer relationships.
Your violation of these Terms.
Your violation of applicable law.
Your infringement or violation of another person’s rights.
Your misuse of the services.
Disputes between you and your customers, users, vendors, employees, or business partners.

We may control the defense of a covered claim with counsel of our choosing. You agree to provide reasonable cooperation. You may not settle a claim in a way that admits fault by or imposes an obligation on OSO Dynamics without our written consent.

25. Confidentiality

During the course of providing services, either party may receive nonpublic information that a reasonable person would understand to be confidential.

Each party agrees to use the other party’s confidential information only as necessary to perform or receive the services and to protect it using reasonable care.

Confidential information does not include information that:

Becomes public without breach of an obligation.
Was lawfully known without a confidentiality restriction.
Is received lawfully from another source without a confidentiality restriction.
Is independently developed without use of the confidential information.

A party may disclose confidential information when required by law, subpoena, or court order, provided it gives notice when legally permitted.

26. Governing law and venue

These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law principles.

Any lawsuit or court proceeding arising out of or relating to these Terms or the services must be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico. Each party consents to the personal jurisdiction and venue of those courts.

Before filing a lawsuit, each party agrees to provide written notice describing the dispute and to make a good-faith effort to resolve it informally for at least 30 days. Either party may seek immediate injunctive or emergency relief when necessary to prevent unauthorized access, infringement, disclosure of confidential information, or imminent harm.

27. Electronic communications and notices

You agree that we may provide service-related notices electronically, including through email, the Platform, or a notice posted on our website.

You are responsible for keeping your contact information current. Notices sent to the email address associated with your account are considered delivered when sent, unless applicable law requires otherwise.

Legal notices to OSO Dynamics should be sent to:

OSO Dynamics LLC
Email: info@osodynamics.com
Copy: support@osodyn.com

We may publish an additional mailing address for legal notices on the Platform.

28. Changes to these Terms

We may update these Terms from time to time.

If a change is material, we will provide reasonable notice through the Platform, by email, or by another appropriate method. The updated Terms will state their effective date.

Your continued use of the services after updated Terms take effect constitutes acceptance of the changes. If you do not agree to an update, you must stop using the services and cancel any affected subscription before the update takes effect.

Changes will not apply retroactively where prohibited by law.

29. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, fire, severe weather, war, terrorism, civil unrest, labor disputes, epidemics, government action, utility failures, internet or telecommunications failures, cyberattacks, or failures of third-party infrastructure.

This section does not excuse your obligation to pay amounts already due for services provided or commitments already incurred.

30. Assignment

You may not assign or transfer these Terms or your account without our prior written consent.

We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, financing, or transfer of the applicable business or services.

Any attempted assignment that violates this section is void to the extent permitted by law.

31. General terms

These Terms, the Privacy Policy, and any applicable proposal, order form, statement of work, or service agreement constitute the entire agreement concerning the applicable services and replace prior discussions or representations concerning those services.

If a provision is found invalid or unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

A failure to enforce a provision is not a waiver of the right to enforce it later.

Section headings are provided for convenience and do not affect interpretation.

The words “including” and “includes” mean “including without limitation.”

Provisions that by their nature should survive termination will survive, including provisions concerning payment obligations, licenses required for wind-down, intellectual property, disclaimers, liability limitations, indemnification, confidentiality, dispute resolution, and general terms.

These Terms do not create a partnership, joint venture, employment relationship, franchise, fiduciary relationship, or agency relationship between you and OSO Dynamics.

You may not rely on oral changes to these Terms. Any customer-specific modification must be in a written agreement accepted by an authorized representative of OSO Dynamics.

32. Contact

Questions about these Terms may be sent to:

General inquiries: info@osodynamics.com
Customer support: support@osodyn.com

33. Related policies

Please review our Privacy Policy for information about how we collect, use, and protect personal information, including information associated with Google Sign-In.

Additional company-wide terms and policies may be available at osodynamics.com/terms.